Why did you want to join The Talking House?
When I was looking to relocate to Leeds to live with my boyfriend Richard, I saw a job advertisement for a new Office Manager for The Talking House and absolutely loved the passion for helping children that jumped out at me from looking at their website and speaking to Julie (Managing Director). Having worked with children with a range of speech, language and communication needs as both a teaching assistant and teacher (in previous work lives) and having a stepson who has Autism and ADHD, I was just really interested in the work that the team does.
Through my previous roles in Office Management and Marketing, I have developed a passion for developing client relationships through driving customer satisfaction and delivering online training programmes – which fitted really well with what The Talking House was looking for. Providing excellent service to customers is very important to me so it has always been key that I work with people that are passionate about what they do and leaders in their fields – and it quickly became apparent that this is what The Talking House team is all about.
When I joined, we were in the process of moving to our new office in Grange Park and starting to look into developing new services, including an online presence. As part of this, I’ve loved working with the team to make sure that both embodied the core values of The Talking House to provide a lovely, friendly and welcoming environment for children and their families to come to for Speech and Language Therapy.
What are you particularly passionate about working for The Talking House?
I’m often your point of call when first contacting us or providing general help and assistance if you’re one of our families or schools. I love working with new and existing customers to see how we can best help the children we work with.
I have always been passionate about helping children to get the best start in life and achieve their potential (whatever that may be). In the early years of my career, I worked as a sports coach, teaching assistant and teacher and worked with children with a range of communication needs. Therefore, it is not surprising that one of the most important elements of my job is when I speak to parents who want to talk to us about getting SLT support for their child. Often by the time parents have contacted us, they are worried about their child’s speech, language or communication development and just want to know that they have turned to the right people for help. Having a stepson with Autism and ADHD, I can understand how parents feel when reaching out for support and how difficult it can feel. It’s an important (and often emotional) decision and clients need to know that they are working with people that they can trust. It’s great to know that I can hand on heart recommend our team of super SLTs and I genuinely believe that they are the best in the region (and even the country). On a daily basis, I see their passion and drive for delivering the best service to all of our clients. It makes my job so satisfying as I know that our team deliver an amazing service to our clients – and it’s an absolute joy to see how the children progress.
It’s important for parents to know that there are no silly questions, please get in touch with me at any time to ask anything that you want!
As an added bonus, I have learnt a lot from the team along the way that has helped me to help my stepchildren James and Lydia. From using a visual schedule to support James, to learning how to use play to help Lydia with her language development.
What are your hobbies and interesting facts about you?
I love dogs and adopted my doggy called ‘Beau Beau’ in December. I absolutely adore her and love spending time with her.
I used to be very good at basketball (made it to the England Development Squad at one point) and I did a few triathlons a couple of years ago (despite not being very good at running, swimming or cycling) to raise money for charity. However, I’ve had a couple of ‘lazy years’ – so over the coming months I’m going to be working hard on getting back to working out to get ready for my wedding in 2021. Part of this will involve taking part in our weekly team yoga sessions which I absolutely love (even though I’m like the old nana in the corner that can’t do it very well).
I love travelling (hope to make it back to Bali one day) and playing board game and vinyl records. Also my weekends are typically filled with hijinx (and lots of ‘Sooty’ puppet shows) with Richard, James, Lydia and Beau Beau
Oh yes – I’m also a ‘leapling’ (so technically only 8 years old).
CIM Professional Award in Mastering Metrics, Merit, Chartered Institute of Marketing
CIM Professional Award in Strategic Marketing, Merit, Chartered Institute of Marketing
CIM Professional Certificate in Marketing (Level 4), Distinction, Chartered Institute of Marketing
Education, PGDip (Merit), University of Nottingham
Post Graduate Certificate of Education (PGCE) – Social Sciences (Psychology), University of Leicester
Psychology, BSc Hons (2:1), University of Birmingham