Therapy Terms & Conditions

Before an initial consultation, parents or carers will be asked to confirm that they have read, understood and agree to the following Terms and Conditions.

Procedure:

If you sense something wrong with your child’s communication, we can quickly arrange an assessment and, if appropriate, devise an individual programme of therapy designed to meet your son or daughter’s needs. We have a three-stage process: initial contact, assessment with recommendations, therapy.

Initial contact

You can get in touch with us directly about your child either by email or phone. It is helpful for us to have as much background information as possible about your child. This will help us decide on the most appropriate form of assessment. We usually like to do this by phone. There is no charge for this.

Assessment

The assessment is a collaborative process where the expertise of you, the parent, and the therapist are drawn together. Your contribution is therefore crucial to enable us to gain a comprehensive picture of your child. Our aim is to ascertain your child’s strengths and weaknesses in order to advise on his/her therapy and educational needs as appropriate.
A number of assessments will be carried out, including parent interviews, so that we can get a full understanding of how your child responds in other environments. The assessment will include:

  • A discussion on your expectations of the assessment and any issues relating to
    your child’s development.
  •  An informal observation of your child through play
  •  During assessment we are looking at the whole child and that includes taking into account, learning skills, attention control, emotional development, physical development, sensory processing and independence skills as well as speech, language, social communication and play skills. Sometimes we recommend assessment with other professionals
  • Where relevant, and with your permission, we may video or audio record a part or whole of the session with your child. This is a vital tool in both in diagnosis and in therapy

Pricing Policy

Fee Summary

Service Charge
Initial phone call No charge
Initial consultation assessment incl. 1 page
summary
From £130
Complex/Specialist/Detailed Assessment with
report and recommendations
From £495
Individual face-to-face sessions at our Grange Park office (45 min – 1 hour) £75
Teletherapy sessions (20-30 mins) £45
Individual face-to-face sessions at home/educational settings within a 5-mile radius of our Grange Park office (45 min – 1 hour) £85
Individual face-to-face sessions at home/educational settings outside a 5-mile radius of our Grange Park office (45 min – 1 hour) £85 + mileage* (travel time may be applied**)
School support/attendance at meetings etc. Bespoke proposal based on £75 per hour + mileage* (travel time may be applied**)
Programmes, detailed reports and bespoke resource creation Bespoke proposal based on £75 per hour
Letters/summary reports From £35
Group sessions From time to time we will offer group sessions
and pricing will be provided in advance
Training sessions Bespoke proposal based on £75 per hour + mileage* (travel time may be applied**)
Specialist therapies – e.g. Prompt, TalkTools,
sensory integration etc.
Bespoke proposal based on £85 per hour (mileage* and travel time** will be applied for home/school visits)

Any other bespoke services are reviewed and priced on a case-by-case basis and we will always approach customers with a proposal for their approval before delivery.

* Mileage is charged at a rate for 45p per mile to/from the agreed setting from our Grange Park office in Wetherby based on Google Maps estimates
** Travel time is costed at £75 per hour to/from the agreed setting from our Grange Park office in Wetherby for round trips of an hour or more, based on Google Maps estimates

In some circumstances, travel costs may be waived or applied at a reduced rate at the Managing Director’s discretion.

Contract agreements

Conditions

The Talking House Ltd. may update these Terms to clarify our practices or to reflect new or different practices, such as when we add new features, and we reserve the right in its sole discretion to modify and/or make changes to these Terms at any time. If we make any material change to these Terms, we will notify you using prominent means such as by email notice sent to the email address specified in the details you
provide for us. Modifications will become effective on the day they are posted unless stated otherwise. Your continued use of our services after changes become effective means that you accept those changes. We advise that you visit this page regularly to ensure you are aware of the latest version of the Terms, as any revised Terms will supersede all previous Terms.

Payment

We will invoice you monthly. Invoices are usually sent via email but can be sent by post if you prefer. Payment is expected on receipt of the invoice. Reports should be paid on receipt of the relevant report and invoice.

Payments can be made via online banking or by cheque. We do have card payment facilities when visiting the office. If your payment method fails or your account is past due, then we may collect fees owed using other collection mechanisms. This may include charging other payment
methods on file with us and/or retaining collection agencies and legal counsel. We may also suspend any services pending resolution of any amounts due by you to The Talking House Ltd.

Parents/carers using private health insurance are responsible for settling the invoice and claiming from the insurer concerned. It is advisable to check the level and nature of your cover with the insurer before agreeing to therapy.

Cheques should be made payable to “The Talking House Ltd”.

If there are difficulties in meeting the cost of therapy, then please talk to us. We have alternative options available, including a small number of free places from time to time.

Cancellation policy

Our team take great pride in their work and we limit the numbers of clients we see in a day in order to prepare properly and provide the best quality care. We know that life can get difficult sometimes – cars break down, children get sick, important travel commitments crop up at short notice – and we will aim to
reschedule appointments where possible. A minimum of 24 hours notice of cancellation of appointments is required.
Please contact us via phone or email and please make sure that we have confirmed your notification. Frequent missed appointments or late cancellations are very likely to interfere with the effectiveness of therapy and quality of care so we may discuss with you alternative solutions or postponing intervention.

Important
(a) If you fail to attend, cancel or seek to reschedule an appointment with less than one days notice:

(i) you will be liable to pay us the fee

(ii) if you have already paid us part or all of the fee, we can’t offer a refund for such appointment except, at our sole discretion, in exceptional circumstances.

(b) If you fail to attend two or more appointments, we reserve the right to discharge you and/or any child under your care from our service without notice.

If we need to cancel an appointment for any reason, we may do so at any time before the appointment is scheduled to begin.  We don’t expect this to happen other than in exceptional circumstances, and we’ll refund any fees you’ve paid us for the appointment, or offer you a choice of alternative dates for the appointment, but we can’t be liable to compensate you for any other expenses you’ve incurred in connection with the appointment. We will make every effort to notify you of cancellations, but we can’t guarantee this, especially when an appointment is cancelled at short notice (e.g. if your Speech and Language Therapist is ill).

GDPR

Liaison and sharing information

It is important for your child’s care that liaison with other professionals involved with his/her learning and development is carried out. All reports will be sent to the parents or carers who have initiated the assessment for them to distribute. Permission will be sought for The Talking House Ltd. to keep informed other professionals involved in your child’s care and development.

Our professional standards require good liaison and it is good practice, where both an independent and an NHS therapist are involved, for them to work together collaboratively to maximise opportunities for effective therapy to take place. This is also true where there are other professionals involved as well. We are always happy to discuss this policy and any related concerns with parents. Video and audio recording is an important part of Speech and Language Therapy as a means of assessment and also for particular intervention techniques. At times it is also necessary to share this information with other professionals. Please note that your consent (on behalf of yourself or your child) to be recorded in connection with our services will be asked for. The recordings will form part of you or your child’s health records and will be held subject to the terms of our Data Protection Policy.

Electronic Notices

By using our services or communicating with The Talking House Ltd., you agree that The Talking House Ltd. may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the services or these terms. If The Talking House Ltd. learns of a security system’s breach, we may attempt to notify you electronically by posting a notice through the website or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please write to hello@thetalkinghouse.co.uk. Notice will be deemed given twenty-four hours after e-mail is sent, unless the sending party is notified that the e-mail address is invalid. Alternatively, The Talking House Ltd. may give you legal notice by mail to a postal address, if provided by you through your use any of the services. In such case, notice will be deemed given three days after the date of mailing.

General Disclaimers

  • Information on The Talking House Ltd. website or social media sites attempts to provide current information relating to the whole spectrum of speech and
    communication difficulties and disorders. In the first instance, it is important to have any difficulties assessed and diagnosed by a suitably qualified Speech and Language Therapist. Our website offers information and advice for those seeking to broaden their knowledge.
  • The Talking House Ltd. strives for high quality in offered therapy and resources, and believes all information in therapy, programs and downloads should be based on sound scientific data and principles. All information supplied by members of The Talking House team is believed to be accurate, but no warranties, express or implied, are made. The Talking House Ltd. is not responsible for the validity or accuracy of any material or ideas presented by other individuals, groups or companies linked to this site.
  • Therapy, programmes and ideas from The Talking House Ltd. are designed to inform, and/or to facilitate in improving aspects of communication. Unfortunately, some communication difficulties, diseases or disorders do not respond well to treatment and recovery can be slow or not happen at all. In
    some instances, communication can deteriorate further over time. The programmes, activities, ideas and information offered by The Talking House Ltd. may not lead to a cure or a guarantee that the communication difficulty will improve. The Talking House Ltd. is also not responsible for therapy and/or programmes being carried out incorrectly by other people
  • The Talking House Ltd. website and social media sites include links providing direct access to other Internet sites; however, The Talking House Ltd. takes no responsibility for content or information contained on linked sites
  • The Talking House Ltd. is not liable for errors, omissions, interruptions or delays in connection with online content or from any resultant damages

Copyright Notice

The original information and material on our website is written by the Speech and Language Therapists that work for The Talking House Ltd. This is copyrighted material (unless otherwise indicated) by The Talking House Ltd. and any content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of The Talking House Ltd., or as indicated below.

Resources and materials produced by The Talking House Ltd. can be reproduced and distributed (but not sold), but The Talking House logo and website address must remain on every page. All other information and resources remain copyrighted and may not be reproduced, downloaded, disseminated, published, sold, or transferred in any form or by any means, except with the prior written permission of The Talking House Ltd. Copyright is not claimed as to any part of an original work prepared by other sources and posted onto The Talking House Ltd. website. All rights are reserved by The Talking House Ltd.

Reproduction of any purchasable The Talking House Ltd. resources, videos or programs is strictly prohibited, without prior, written permission from the Managing Director of The Talking House Ltd. No part of the website, the content, including any material posted, may be sold, used or posted on any other web site or for use by any other organization. Use of the aforementioned will be deemed illegal as per copyright registration laws. All images as used on this website have been purchased from Royalty Free image libraries or produced by our team. In regard to our own produced images, all models used have given their express permission to have their images used. Copyright infringement is a violation of law subject to criminal and civil penalties.

All Contents Copyright © 2007 – 2020
The Talking House Limited. All Rights Reserved

Termination

The Talking House Ltd. reserves the right to terminate, suspend, modify, or delete, at our sole discretion, any Submitted Website Content, Company Content, Courses, or any Service.

Complaints

You have the right to terminate therapy at any time. We aim to provide the best quality care. If you believe that you have not been provided a service delivered with an appropriate level of care and skill, then please contact Julie Anstey at hello@thetalkinghouse.co.uk.

All our therapists are registered to practice with the Health and Care Professions Council (HCPC). This means that we conform to professional clinical standards as determined by the HCPC. A copy of the standards is available to download from HCPC website.